Reset password using the request method (3-step process)
- Step 1 (provide valid information for validation)
- You will be required to provide some information about yourself and 2 or 3 approver persal numbers.
You will also need to provide the approvers with a 4-digit approver code, and similarly you will need the 4-digit session key to access your session once it has been created.
Upon the creation of the session, if valid approver persals where provided, they will receive emails regarding your request.
- Step 2 (assuming a successful submission from step 1)
- Please login to the session you have just created using your persal and the session key you noted from step 1. You will now be able to monitor the status of request.
The information you provided about yourself will be validated by the approvers you have chosen and your request will be approved or rejected accordingly by them.
If you receive 2 approvals, you will be able to proceed to the password reset step of the process (please note, that a rejection will automatically terminate the session).
- Step 3 (assuming a positive response from step 2)
- Along with entering a password that meets the minimum security requirements, please provide the 4-digit session key to authorise the password reset request.
If the provided session key is correct, the password you entered will be processed and become active in a few minutes.